GENESIS Swiss Team AG is your experienced and qualified partner for various IT Solutions and Services - evolving your digital future!

About GENESIS Swiss Team AG

For more than 20 years (established 1996) GENESIS Swiss Team AG plans, implements and operates IT Services & Solutions in the following fields: • IT Service Management (ITSM) • Cloud Services and IT Transformation • Service Assurance, "end to end" performance & application monitoring • IT Security & Risk Management • DNS/DHCP & IP Address Management (DDI) We offer our customers "best practice" solutions from a single source and cooperate closely with our strategic partners like ServiceNow. Our customers include large and medium sized companies from all sectors, at national and international level. Our mission statement: More efficient administration of IT services, optimization of performance, reduction of costs and maximizing the strategic value of your IT Services. Our range of solution and services offers you optimum support in the business oriented improvement of your ITIL processes and IT Services. • Offices: Bern, Zürich and Geneva

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA


ServiceNow Resale Territories

  • EMEA

    Switzerland, Liechtenstein

Partner Locations

  • EMEA



Ostermundigen, Bern, Switzerland

ServiceNow Assure

  • Consulting & Implementation Specialist
  • Reseller Specialist
  • Education
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
  • Telecom Media Technology

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)