A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Genpact
Genpact (NYSE: G) is a global professional services firm delivering the outcomes that transform our clients' businesses and shape their future. We're guided by our real-world experience redesigning and running thousands of processes for hundreds of global companies. Our clients – including many in the Global Fortune 500 – partner with us for our unique ability to combine deep industry and functional expertise, leading talent, and proven methodologies to drive collaborative innovation that turns insights into action and delivers outcomes at scale. We create lasting competitive advantages for our clients and their customers, running digitally enabled operations and applying our Data-Tech-AI services to design, build, and transform their businesses. And we do it all with purpose. From New York to New Delhi and more than 30 countries in between, our 115,000+ team is passionate in its relentless pursuit of a world that works better for people.
ServiceNow Designations & Awards
Offerings and Solutions
ServiceNow Expertise
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Certified Technical Architect (CTA)
1
Accreditations
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Presales Accreditation65
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Sales Accreditation33
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Delivery Accreditation96
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 20
- Suite Certification - CSM Professional 1
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 6
HR Service Delivery
- Certified Implementation Specialist – Human Resources 13
- Suite Certification - HR Professional 2
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 2
IT Operations Management
- Certified Implementation Specialist – Discovery 9
- Certified Implementation Specialist – Event Management 1
- Certified Implementation Specialist – Service Mapping 3
IT Service Management
- Certified Implementation Specialist – IT Service Management 46
- Suite Certification - ITSM Professional 3
Now Platform App Engine
- ServiceNow Certified Application Developer 36
Security Operations
- Certified Implementation Specialist – Security Incident Response 2
- Certified Implementation Specialist – Vulnerability Response 4
Strategic Portfolio Management
- Certified Implementation Specialist – Project Portfolio Management 1
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
United States
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APJ
India
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EMEA
United Kingdom, Germany
ServiceNow Resale Territories
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AMS
Canada, United States, Brazil
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APJ
Japan, Australia, India, New Zealand
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EMEA
Ireland, The Netherlands, United Kingdom, Germany
ServiceNow Service Provider Territories
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AMS
Canada, United States
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APJ
Australia, India
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EMEA
Italy, Hungary, France, United Kingdom, Germany
Partner Locations
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APJ
India
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EMEA
United Kingdom
Headquarters
London, London, United Kingdom
SERVICENOW PARTNER TYPE
- Build Registered
- Consulting & Implementation Elite
- Reseller Elite
- Service Provider Elite
- Built with ServiceNow Offerings
Product Line Achievements
- Certification
- Accreditation
Industry
- Energy and Utilities
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Retail and Hospitality
- Service Provider
- Telecom Media Technology
- Transportation and Logistics
Customer Satisfaction Score
4.5 out of 5 from Responses
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)
Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.