Getronics

Reimagining the digital experience

About Getronics

With integration at the heart of Getronics, we are great at bringing teams together: our experts, our customers, and our partners with a single aim of reimagining the digital experience. For over 130 years, we’ve been driven by curiosity and a passion for technology and engineering. Today, our team of 3,700 people in 20 countries across Europe, LATAM, and APAC maintain the same values and continue to guide our customers through their own transformation journeys, leveraging an integrated and secure-by-design IT portfolio. Together with our partners, we support businesses in over 180 countries, offering one single point of ownership, end-to-end visibility, and accountability for the digital consultancy, solutions and services we deliver.

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 3

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    United Kingdom

ServiceNow Resale Territories

  • EMEA

    The Netherlands, United Kingdom, Belgium

Partner Locations

  • EMEA

    United Kingdom

Headquarters

London, London, United Kingdom

ServiceNow Partner Type

Sales, Services

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.