IT is more than delivering technology

About Giarte

Giarte records experiential knowledge and perception about IT services in business environments. Xperience Level Agreement is a mindset and toolbox to rethink enterprise IT. It applies design thinking to combine 'tech' and 'touch'. Abstract drivers of success become tangible and manageable. Our purpose is to enable meaningful, human centric innovation. We guide out-of-the-box thinking and doing. Users and employees need to be happy and productive; the business always-on and agile. We disassembled and reconstructed design thinking into what we labeled the Xperience Level Agreement. With this toolset we want to boost creative confidence.

Country and Region Coverage

Partner Locations

  • EMEA

    The Netherlands


Amsterdam, Noord-Holland, The Netherlands

ServiceNow Partner Type



Telecom Media Technology

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.