GlideFast Consulting LLC

GlideFast Consulting is a professional services company leveraging industry best practices.

About GlideFast Consulting LLC

GlideFast Consulting is a professional services company leveraging industry best practices and leading technologies in the Service Management space to help organizations of all stripes succeed. Our team is committed to achieving business goals and exceeding expectations for Service Management initiatives through implementation, development, and facilitation of process improvement through the ServiceNow platform. GlideFast was established on the principal that business outcomes, process, and technical architecture are core to a successful project. Our commitment is to execute on-time and on-budget. Our goal is to become a trusted advisor and we truly believe that trust equals consistency over time. This is what continues to drive our growth and success. With over 350 ServiceNow projects implemented, GlideFast Consulting is able to provide innovative and successful solutions, from an experienced perspective, to challenging business issues.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner
Americas Elite Segment Partner of the Year
Global Elite Segment Partner of the Year

ServiceNow Expertise

  • Certified Master Architect (CMA)

    2
  • Certified Technical Architect (CTA)

    1

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 38
  • Certified Implementation Specialist – Field Service Management 9
  • Suite Certification - CSM Professional 27
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 9
  • Certified Implementation Specialist – Vendor Risk Management 7
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 39
  • Suite Certification - HR Professional 33
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 16
  • Certified Implementation Specialist – Software Asset Management 19
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 2
  • Certified Implementation Specialist – Discovery 35
  • Certified Implementation Specialist – Event Management 16
  • Certified Implementation Specialist – Service Mapping 13
IT Service Management
  • Certified Implementation Specialist – IT Service Management 118
  • Suite Certification - ITSM Professional 72
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 7
  • ServiceNow Certified Application Developer 177
Security Operations
  • Certified Implementation Specialist – Security Incident Response 12
  • Certified Implementation Specialist – Vulnerability Response 12
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 6
  • Certified Implementation Specialist – Project Portfolio Management 17

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    Canada, United States

ServiceNow Service Provider Territories

  • AMS

    Canada, United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Waltham, Massachusetts, United States

ServiceNow Partner Type

Public Sector, Sales, Service Provider, Services

Product Line Achievements

IT Operations Management, Customer Service Management, IT Service Management, Now Platform App Engine, Security Operations, HR Service Delivery, IT Asset Management, Strategic Portfolio Management, Governance, Risk and Compliance

Industry

Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.47 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.