A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About GlideFast Consulting LLC
GlideFast Consulting, a Division of Apex, is an Elite ServiceNow Partner that specializes in delivering exceptional solutions on the ServiceNow platform. We pride ourselves on offering industry-leading services, unparalleled expertise, and a track record of positive customer reviews. Our extensive experience in ServiceNow, combined with our unwavering commitment to customer success, sets us apart from our competitors and enables us to deliver successful outcomes for every client. Whether it's our deep platform knowledge, process-driven standardization, or innovative approach, we are dedicated to providing our customers with the best possible experience.
ServiceNow Designations & Awards
Offerings and Solutions
ServiceNow Expertise
-
Certified Master Architect (CMA)
1 -
Certified Technical Architect (CTA)
7
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 45
- Certified Implementation Specialist – Field Service Management 11
- Suite Certification - CSM Professional 33
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 9
- Certified Implementation Specialist – Vendor Risk Management 5
HR Service Delivery
- Certified Implementation Specialist – Human Resources 50
- Suite Certification - HR Professional 40
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 19
- Certified Implementation Specialist – Software Asset Management 21
IT Operations Management
- Certified Implementation Specialist – Cloud Provisioning and Governance 2
- Certified Implementation Specialist – Discovery 43
- Certified Implementation Specialist – Event Management 20
- Certified Implementation Specialist – Service Mapping 20
IT Service Management
- Certified Implementation Specialist – IT Service Management 127
- Suite Certification - ITSM Professional 80
Now Platform App Engine
- Certified Implementation Specialist – Service Provider 7
- ServiceNow Certified Application Developer 225
Security Operations
- Certified Implementation Specialist – Security Incident Response 17
- Certified Implementation Specialist – Vulnerability Response 15
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 10
- Certified Implementation Specialist – Project Portfolio Management 21
Country and Region Coverage
ServiceNow Implementation Territories
-
AMS
United States
ServiceNow Resale Territories
-
AMS
United States
ServiceNow Service Provider Territories
-
AMS
Canada, United States
Partner Locations
-
AMS
United States
Headquarters
Waltham, Massachusetts, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Build Advanced Platform
- Consulting & Implementation Elite
- Reseller Elite
- Service Provider Elite
Product Line Achievements
- IT Operations Management
- Customer Service Management
- IT Service Management
- Now Platform App Engine
- Security Operations
- HR Service Delivery
- IT Asset Management
- Strategic Portfolio Management
- Governance, Risk and Compliance
SERVICENOW WORKFLOW ACHIEVEMENTS
- Creator Workflow
- Customer Workflow
- Employee Workflow
- Technology Workflow
SERVICENOW TRAINING PROGRAM
- Authorized Training Partner
Industry
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Telecom Media Technology
Customer Satisfaction Score
4.5 out of 5 from Responses
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)