Global Systems Integration, Inc.

GSI is a digital transformation services company serving enterprise clients in multiple industry verticals across US and Canada.

About Global Systems Integration, Inc.

GSI is a digital transformation services company serving enterprise clients in multiple industry verticals across US and Canada. GSI is a ServiceNow certified reseller and implementation partner. GSI ServiceNow Practice can advise and guide on ServiceNow initiatives like assessment, implementation, upgrades, and enhancements. Our services help clients increase overall service quality, resource utilization, and automation. GSI has a dedicated Center of Excellence (COE) and a team of certified functional and domain experts, we can accelerate your ServiceNow journey by providing a road map, end-to-end implementation, consulting services, and managed services. GSI will provide the definitive guidance needed to succeed with ServiceNow implementations in ITSM, ITOM, and CSM.

Product Line Certifications

IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    Canada, United States

ServiceNow Service Provider Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Alpharetta, Georgia, United States

ServiceNow Partner Type

Sales, Service Provider, Services

Industry

Financial Services, Healthcare and Life sciences, Manufacturing

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.