Global Systems Integration, Inc.

GSI is a digital transformation services company serving enterprise clients in multiple industry verticals across US and Canada.

About Global Systems Integration, Inc.

GSI is a software consulting company specializing in a broad spectrum of business, functional, and technical consulting services to a wide variety of clients in the US and Canada. We have delivered over 300 IT Service Management implementations, identifying and transforming obsolete business processes into automated actions that set the stage for sustained growth. As a Software, Consulting, and Service Provider Partner for ServiceNow, we have solutions that suit small to mid-sized and enterprise organizations. As your ServiceNow Partner, GSI can help you get the most out of your ServiceNow platform to ensure your business maximizes revenue while minimizing downtime. Our services include: • Implementation and Enablement Services for ITSM, ITOM and ITBM • Administration and ongoing development through our signature AppCare program • Fully managed, domain separated ServiceNow instances for smaller license portfolios and MSPs needing multiple clients in their in instance.

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1
Strategic Portfolio Management
  • Certified Implementation Specialist – Project Portfolio Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    Canada, United States

ServiceNow Service Provider Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Alpharetta, Georgia, United States

ServiceNow Partner Type

Sales, Service Provider, Services

Industry

Financial Services, Healthcare and Life sciences, Manufacturing

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.