A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Global Systems Integration, Inc.
GSI is a software consulting company specializing in a broad spectrum of business, functional, and technical consulting services to a wide variety of clients in the US and Canada. We have delivered over 300 IT Service Management implementations, identifying and transforming obsolete business processes into automated actions that set the stage for sustained growth. As a Software, Consulting, and Service Provider Partner for ServiceNow, we have solutions that suit small to mid-sized and enterprise organizations.
As your ServiceNow Partner, GSI can help you get the most out of your ServiceNow platform to ensure your business maximizes revenue while minimizing downtime.
Our services include:
• Implementation and Enablement Services for ITSM, ITOM and ITBM
• Administration and ongoing development through our signature AppCare program
• Fully managed, domain separated ServiceNow instances for smaller license portfolios and MSPs needing multiple clients in their in instance.
ServiceNow Designations & Awards
Product Line Certifications
Now Platform App Engine
- ServiceNow Certified Application Developer 1
Strategic Portfolio Management
- Certified Implementation Specialist – Project Portfolio Management 1
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
United States
ServiceNow Resale Territories
-
AMS
Canada, United States
ServiceNow Service Provider Territories
-
AMS
United States
Partner Locations
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AMS
United States
Headquarters
Alpharetta, Georgia, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Specialist
- Reseller Specialist
- Service Provider Specialist
Industry
- Financial Services
- Healthcare and Life Sciences
- Manufacturing
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)
Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.