GLOBALWEB OUTSOURCING DO BRASIL LTDA

Globalweb is the most affordable and ideal partner to conduct ServiceNow projects. We fully understand the need for your business.

About GLOBALWEB OUTSOURCING DO BRASIL LTDA

Globalweb is ready to meet all the challenges of modernization and digital transformation required by any kind of business. We have a dedicated and specialized ServiceNow unit, ready to drive your projects to a higher level of quality and excellence of service. Globalweb is a 100% Brazilian company, a specialist in technologies' integration, operating in the market since 1990. We have served more than 15,000 companies, has more than 3000 customers of Cloud solutions and is present in the 50 largest companies in Brazil. Our solutions are focused on developing new processes, technologies, and solutions to effectively manage the decision-making process and the critical points of your business.

Product Line Certifications

IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 2
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Brazil

ServiceNow Resale Territories

  • AMS

    Brazil

Partner Locations

  • AMS

    Brazil

ServiceNow Assure

Headquarters

Sao Paulo, Sao Paulo, Brazil

ServiceNow Partner Type

Sales, Services

Industry

Education, Financial Services, Government, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

7.33 out of 5 from Responses

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.