Grant Thornton LLP

Grant Thornton is a ServiceNow Premier Partner specializing in IRM/ GRC, Vendor Risk, SecOps, Business Continuity, and Privacy implementations.

About Grant Thornton LLP

Grant Thornton LLP (Grant Thornton) is the U.S. member firm of Grant Thornton International Ltd, one of the world's leading organizations of independent audit, tax, and advisory firms. Grant Thornton has revenues in excess of $1.9 billion and operates more than 50 offices. Grant Thornton's ServiceNow expertise offers practical solutions to real-life client problems. Our team of experts helps organizations articulate their vision, define strategies, design and implement intelligent ServiceNow automation through uncomplicated design thinking and defensibility to leading standards. Grant Thornton URL: https://www.grantthornton.com/services/advisory-services/cybersecurity-and-privacy/strategy-and-management.aspx

Product Line Certifications

Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Event Management 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1
Security Operations
  • Certified Implementation Specialist – Vulnerability Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Chicago, Illinois, United States

ServiceNow Partner Type

Services, Technology

Industry

Financial Services

Customer Satisfaction Score

4.17 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.