SearchUnify

SearchUnify : AI-Powered Search & Insights for ServiceNow

About SearchUnify

SearchUnify is a unified cognitive search platform that revolutionizes information discovery, fuels an insights engine, and makes for a robust platform for AI-based apps. Its parent company Grazitti Interactive is a digital innovation leader with extensive experience in developing solutions for customer support and self-service. Its out-of-the-box integration with ServiceNow allows agents to seamlessly access relevant case-resolving content from anywhere in the enterprise, and equips them with the insights they need to resolve cases faster. SearchUnify has helped users of ServiceNow Customer Service Modules & platform to improve first call resolution, reduce average handling time and drive knowledge-centred service (KCS). It is the ‘youngest product’ to have made it to The Forrester Wave: Cognitive Search, Q2 2019 and was noted especially for its ‘well thought-out architecture and ease of implementation’.

Country and Region Coverage

Partner Locations

  • AMS

    United States

Headquarters

San Ramon, California, United States

ServiceNow Partner Type

Technology

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.