GuideVision s.r.o.

We provide world-class implementation, administration, support, training and development services around the ServiceNow Service Management Platform.

About GuideVision s.r.o.

GuideVision is a dynamic and progressive consultancy committed to enabling clients to reimagine and transform their enterprise service management with ServiceNow. GuideVision empowers its international clientele through strategic advice, deep expertise and innovative technological knowledge. Our agile methodology enables structured progress on mission-critical ServiceNow implementations with short delivery terms. Our mission is to make ServiceNow work for you and your goals.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner

ServiceNow Expertise

  • Certified Master Architect (CMA)

    1

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 11
  • Certified Implementation Specialist – Field Service Management 3
  • Suite Certification - CSM Professional 9
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 4
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 8
  • Suite Certification - HR Professional 7
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 6
  • Certified Implementation Specialist – Software Asset Management 4
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 13
  • Certified Implementation Specialist – Event Management 10
  • Certified Implementation Specialist – Service Mapping 6
IT Service Management
  • Certified Implementation Specialist – IT Service Management 62
  • Suite Certification - ITSM Professional 54
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
  • ServiceNow Certified Application Developer 25
Security Operations
  • Certified Implementation Specialist – Security Incident Response 3
  • Certified Implementation Specialist – Vulnerability Response 4
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 12
  • Certified Implementation Specialist – Project Portfolio Management 5

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Czech Republic

ServiceNow Resale Territories

  • EMEA

    Austria, Sweden, Switzerland, Hungary, Belgium, Germany, Czech Republic, Finland, Poland

ServiceNow Service Provider Territories

  • EMEA

    Hungary, Czech Republic

Partner Locations

  • EMEA

    Czech Republic

ServiceNow Assure

Headquarters

Prague, Praha, Czech Republic

ServiceNow Partner Type

Next Gen Authorized Training, Sales, Service Provider, Services, Technology

Product Line Achievements

IT Service Management, Customer Service Management

Industry

Financial Services, Telecom Media Technology

Customer Satisfaction Score

4.74 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.