GWCloud Company

We are the most complete cloud service provider in Brazil.

About GWCloud Company

GWCloud is a company focused on improving the relationship between companies, customers and employees, in a cyclical and disruptive strategy of offerings oriented to business transformation and optimization. We guide our clients on the technological journey of transforming and optimizing their business with the adoption of hyper automation, artificial intelligence, machine learning, micro services and intelligent platforms.

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
  • Suite Certification - ITSM Professional 1
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Brazil

ServiceNow Resale Territories

  • AMS

    Brazil

Partner Locations

  • AMS

    Brazil

Headquarters

Sao Paulo, Sao Paulo, Brazil

ServiceNow Partner Type

Sales, Services, Technology

Industry

Education, Financial Services, Healthcare and Life sciences, Retail and Hospitality, Telecom Media Technology

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.