HGC Technologies

The Fuel that Powers Your ServiceNow Platform

About HGC Technologies

As an Elite ServiceNow Partner; we build innovative business applications to ensure our clients obtain the value they seek from their investment on the Now™ Platform. We Workflow with ServiceNow Clients to build Modern Business Applications on the low-code Now™ platform using the APP Engine & IntegrationHub; with only goal in mind!!! To accelerate and empower their Digital Journey within their Enterprise, by connecting the dots between I.T & the Business.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Professional 2
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 2
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 3
  • Certified Implementation Specialist – Event Management 2
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 12
  • Suite Certification - ITSM Professional 7
Now Platform App Engine
  • ServiceNow Certified Application Developer 6

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States

ServiceNow Resale Territories

  • AMS

    Canada, United States

Partner Locations

  • AMS

    Canada

ServiceNow Assure

Headquarters

Montreal, Quebec, Canada

ServiceNow Partner Type

Sales, Services, Technology

Product Line Achievements

Now Platform App Engine, IT Service Management

Industry

Financial Services, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.59 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.