HGC Technologies

As a global ServiceNow® Partner, we design and build innovative solutions to ensure our clients unlock the value they seek from their investments

About HGC Technologies

We are focused on providing advisory, daily operations, and development services exclusively on the ServiceNow® SaaS platform, allowing our clients to augment, improve, and evolve their Operational Business Service Management. Our services are tailored to our client's unique requirements. We are able to do so through lessons learned and keeping abreast within ServiceNow best-practices, by being extremely active in the Operationl Service Management, and Business Management communities. Our technical expertise and capabilities cover the following aspect of all services delivered: project lifecycle, strategic planning, enterprise architecture, process integrations, application development, program governance, and ServiceNow® support & evolution – all supported by our recognized IT management and governance practices.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
  • Suite Certification - HR Enterprise 2
  • Suite Certification - HR Professional 3
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 3
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 2
IT Operations Management
  • Certified Implementation Specialist – Discovery 4
  • Certified Implementation Specialist – Event Management 3
  • Certified Implementation Specialist – Service Mapping 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 13
  • Suite Certification - ITSM Professional 10
Now Platform App Engine
  • ServiceNow Certified Application Developer 7

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada

ServiceNow Resale Territories

  • AMS

    Canada, United States

Partner Locations

  • AMS

    Canada

ServiceNow Assure

Headquarters

Montreal, Quebec, Canada

ServiceNow Partner Type

Sales, Services, Technology

Product Line Achievements

IT Service Management

Industry

Financial Services, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.78 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.