HUBZone
About Highmetric LLC
Highmetric builds a bridge between what you need to do and what your technology can do. By applying over twenty years of experience, Highmetric guides organizations through complex technology landscapes to arrive at simple, smart choices that are implemented to the very highest standards. Highmetric services are designed to drive organizations forward in today’s digital economy by aligning stakeholders around new digital business workflows, planning, designing and implementing better ways of working around a delegated security automation, governance model for multi-cloud IT operations, and realizing the full potential of out-of-the-box, proven technologies. Highmetric advises and deploys on enterprise service management, digital strategies, identity access management, DevOps services, managed services, and cloud security automation (governance), adoption and migration. Highmetric helps you deliver on technology’s promise.
ServiceNow Designations & Awards
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 10
- Certified Implementation Specialist – Field Service Management 4
- Suite Certification - CSM Professional 5
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 1
- Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 11
- Suite Certification - HR Enterprise 5
- Suite Certification - HR Professional 6
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 1
- Certified Implementation Specialist – Software Asset Management 2
IT Business Management
- Certified Implementation Specialist – Application Portfolio Management 2
- Certified Implementation Specialist – Project Portfolio Management 3
IT Operations Management
- Certified Implementation Specialist – Discovery 7
- Certified Implementation Specialist – Event Management 6
- Certified Implementation Specialist – Service Mapping 4
IT Service Management
- Certified Implementation Specialist – IT Service Management 43
- Suite Certification - ITSM Professional 19
Now Platform App Engine
- ServiceNow Certified Application Developer 10
Security Operations
- Certified Implementation Specialist – Vulnerability Response 4
Public Sector Designations
US Federal Socio-Economic Status
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
United States
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APJ
India
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EMEA
United Kingdom
ServiceNow Resale Territories
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AMS
Canada, United States
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APJ
India
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EMEA
Ireland, United Kingdom
Partner Locations
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AMS
United States
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APJ
India
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EMEA
United Kingdom
ServiceNow Assure
Headquarters
New York, New York, United States
ServiceNow Partner Type
Public Sector, Sales, Services, Technology
Product Line Achievements
IT Service Management, Customer Service Management, HR Service Delivery
Industry
Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology
Customer Satisfaction Score
4.82 out of 5 from Responses
ServiceNow Store
Target Company Size
501 to 10,000+
A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
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