HUBZone
About Highmetric LLC
Highmetric specializes in delivering and managing technology solutions that support core business objectives. Our team has over 20 years of unparalleled ITSM experience having worked on over 5000 implementation projects across 1000 customers. Our commitment to transparency, partnership, trust and value enables us to deliver results to our customers that are 100% aligned with business improvement and process optimization, underpinned by world class technology solutions. Not only will we deliver proven value to your organization, we will quantify it.Whether you're currently embarking on the journey of organizational improvement, or if you're simply looking to make adjustments to your current operating procedures, Highmetric can help. We will analyze your business objectives, tell you how much money you can expect to save operationally, and then execute on a plan to deliver your desired future state. With a presence across 3 continents, we provide seamless local support on a global scale.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 11
- Certified Implementation Specialist – Field Service Management 4
- Suite Certification - CSM Professional 8
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 1
- Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 11
- Suite Certification - HR Enterprise 6
- Suite Certification - HR Professional 6
IT Asset Management
- Certified Implementation Specialist – Software Asset Management 1
IT Business Management
- Certified Implementation Specialist – Application Portfolio Management 1
- Certified Implementation Specialist – Project Portfolio Management 2
IT Operations Management
- Certified Implementation Specialist – Discovery 6
- Certified Implementation Specialist – Event Management 3
- Certified Implementation Specialist – Service Mapping 2
IT Service Management
- Certified Implementation Specialist – IT Service Management 39
- Suite Certification - ITSM Professional 26
Now Platform App Engine
- ServiceNow Certified Application Developer 10
Security Operations
- Certified Implementation Specialist – Vulnerability Response 3
Public Sector Designations
US Federal Socio-Economic Status
Country and Region Coverage
ServiceNow Resale Territory
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AMS
Canada, United States
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APJ
India
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EMEA
Ireland, United Kingdom
Partner Locations
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AMS
United States
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APJ
India
-
EMEA
United Kingdom
ServiceNow Assure
Headquarters
New York, New York, United States
ServiceNow Partner Type
Public Sector, Sales, Services
Product Line Expertise
IT Service Management, Now Platform App Engine, Customer Service Management, HR Service Delivery
Industry
Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology
Customer Satisfaction Score
4.71 out of 5 from Responses
ServiceNow Store
Target Company Size
1,001 to 5,000
A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
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