Highmetric LLC

We empower your people to deliver the innovation your business needs so your customers get what they want.

About Highmetric LLC

Highmetric builds a bridge between what you need to do and what your technology can do. By applying over twenty years of experience, Highmetric guides organizations through complex technology landscapes to arrive at simple, smart choices that are implemented to the very highest standards. Highmetric services are designed to drive organizations forward in today’s digital economy by aligning stakeholders around new digital business workflows, planning, designing and implementing better ways of working around a delegated security automation, governance model for multi-cloud IT operations, and realizing the full potential of out-of-the-box, proven technologies. Highmetric advises and deploys on enterprise service management, digital strategies, identity access management, DevOps services, managed services, and cloud security automation (governance), adoption and migration. Highmetric helps you deliver on technology’s promise.

ServiceNow Designations & Awards

Americas Regional Partner Award 2021

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 10
  • Certified Implementation Specialist – Field Service Management 4
  • Suite Certification - CSM Professional 5
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 11
  • Suite Certification - HR Enterprise 5
  • Suite Certification - HR Professional 6
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
  • Certified Implementation Specialist – Software Asset Management 2
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 2
  • Certified Implementation Specialist – Project Portfolio Management 3
IT Operations Management
  • Certified Implementation Specialist – Discovery 7
  • Certified Implementation Specialist – Event Management 6
  • Certified Implementation Specialist – Service Mapping 4
IT Service Management
  • Certified Implementation Specialist – IT Service Management 43
  • Suite Certification - ITSM Professional 19
Now Platform App Engine
  • ServiceNow Certified Application Developer 10
Security Operations
  • Certified Implementation Specialist – Vulnerability Response 4

Public Sector Designations

US Federal Socio-Economic Status

HUBZone

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

  • APJ

    India

  • EMEA

    United Kingdom

ServiceNow Resale Territories

  • AMS

    Canada, United States

  • APJ

    India

  • EMEA

    Ireland, United Kingdom

Partner Locations

  • AMS

    United States

  • APJ

    India

  • EMEA

    United Kingdom

ServiceNow Assure

Headquarters

New York, New York, United States

ServiceNow Partner Type

Public Sector, Sales, Services, Technology

Product Line Achievements

IT Service Management, Customer Service Management, HR Service Delivery

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.82 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

501 to 10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.