Highmetric LLC

Highmetric has joined forces with Iceberg and Fishbone to form the world's largest and most knowledgeable ServiceNow services provider!

About Highmetric LLC

Highmetric is the single solution provider to deliver an easy and intuitive system of action across your enterprise, optimizing and securing all your ServiceNow workflows. We specialize in customer, employee, IT, and operational integrations and bring deep expertise in the financial services, manufacturing, tech/media/telco, government, and managed service provider industries. Our offerings are anchored by industry-leading risk management and value realization capabilities. Bring us the web of complex workflows across your business, and we will architect an elegant digital experience that delivers tangible outcomes for your employees, customers, and stakeholders.

ServiceNow Designations & Awards

Americas Regional Partner Award 2021

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 12
  • Certified Implementation Specialist – Field Service Management 3
  • Suite Certification - CSM Professional 8
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 12
  • Certified Implementation Specialist – Vendor Risk Management 7
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 10
  • Suite Certification - HR Enterprise 5
  • Suite Certification - HR Professional 8
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
  • Certified Implementation Specialist – Software Asset Management 2
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 2
  • Certified Implementation Specialist – Project Portfolio Management 3
IT Operations Management
  • Certified Implementation Specialist – Discovery 8
  • Certified Implementation Specialist – Event Management 7
  • Certified Implementation Specialist – Service Mapping 5
IT Service Management
  • Certified Implementation Specialist – IT Service Management 44
  • Suite Certification - ITSM Professional 22
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
  • ServiceNow Certified Application Developer 9
Security Operations
  • Certified Implementation Specialist – Security Incident Response 7
  • Certified Implementation Specialist – Vulnerability Response 10

Public Sector Designations

US Federal Socio-Economic Status

HUBZone

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

  • APJ

    India

  • EMEA

    United Kingdom

ServiceNow Resale Territories

  • AMS

    Canada, United States

  • APJ

    India

  • EMEA

    Ireland, United Kingdom

Partner Locations

  • AMS

    United States

  • APJ

    India

  • EMEA

    United Kingdom

ServiceNow Assure

Headquarters

New York, New York, United States

ServiceNow Partner Type

Public Sector, Sales, Services

Product Line Achievements

Governance, Risk and Compliance, Security Operations, IT Service Management, HR Service Delivery, Customer Service Management

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.68 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

501 to 10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.