Hitachi Asia Ltd.

Hitachi JP1 and ServiceNow have been at the forefront of IT service management innovation, providing intelligent solutions to customers.

About Hitachi Asia Ltd.

Hitachi Asia Ltd., a subsidiary of Hitachi, Ltd., is headquartered in Singapore. With offices across ASEAN countries, Malaysia, Singapore, Thailand, Vietnam etc.- the company is focused on its Social Innovation Business to answer society's challenges. Hitachi Asia’s Information Communications Technology (ICT) offers innovative consulting, business applications and systems integration solutions that add value to businesses. With extensive experience in ICT solution implementation and domain knowledge in various industries, we are equipped to help organizations accomplish business objectives by seamlessly integrating processes, technologies, and people. Our very own Hitachi Job Management Partner 1 (JP1) started exploring the ASEAN market in 1999. The most installed WLA product offers an industry-leading suite of Integrated System Management Solutions that help businesses to streamline their IT processes and enhance operational effectiveness across multiple platforms and diverse systems.

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ


ServiceNow Resale Territories

  • APJ

    Singapore, Malaysia

Partner Locations

  • APJ


ServiceNow Assure


Singapore, Singapore, Singapore

ServiceNow Partner Type

Sales, Services


Financial Services, Government, Manufacturing

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.