A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About HKT
HKT is Hong Kong's premier telecommunications provider and meets the needs of the public and businesses with services such as local telephony and data, broadband, international telecoms, mobile, CPE, outsourcing, consultancy and contact centers. The company is based in Hong Kong, maintains a presence in mainland China and other parts of the world and runs a network reaching more than 3,000 cities and 140 countries.
HKT holds a wealth of experience in ITSM projects in an ITIL context and is ISO 20000 certified. Projects are led by ITIL Expert-certified consultants and implemented by an ITSM delivery team. HKT's vast ITSM experience helps enterprises apply the ServiceNow model to HR and facilities management, PPM, field service and other domains. HKT also provides cloud-based software that automates work across IT, HR, customer service and security, plus innovative smart living offerings to make the everyday lives of customers more convenient at home, in the workplace and on the go.
Country and Region Coverage
ServiceNow Implementation Territories
-
APJ
Hong Kong
ServiceNow Resale Territories
-
APJ
Hong Kong, Macau
ServiceNow Service Provider Territories
-
APJ
Hong Kong
Partner Locations
-
APJ
Hong Kong
Headquarters
Wan Chai, Hong Kong Island, Hong Kong
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Specialist
- Reseller Specialist
- Service Provider Specialist
Industry
- Telecom Media Technology
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)