As Hong Kong's premier provider of telecommunications, HKT's expertise in IT solutions empower enterprises seeking to undergo digital transformation.

About HKT

HKT is Hong Kong's premier telecommunications provider and meets the needs of the public and businesses with services such as local telephony and data, broadband, international telecoms, mobile, CPE, outsourcing, consultancy and contact centers. The company is based in Hong Kong, maintains a presence in mainland China and other parts of the world and runs a network reaching more than 3,000 cities and 140 countries. HKT holds a wealth of experience in ITSM projects in an ITIL context and is ISO 20000 certified. Projects are led by ITIL Expert-certified consultants and implemented by an ITSM delivery team. HKT's vast ITSM experience helps enterprises apply the ServiceNow model to HR and facilities management, PPM, field service and other domains. HKT also provides cloud-based software that automates work across IT, HR, customer service and security, plus innovative smart living offerings to make the everyday lives of customers more convenient at home, in the workplace and on the go.

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Hong Kong

ServiceNow Resale Territories

  • APJ

    Hong Kong, Macau

ServiceNow Service Provider Territories

  • APJ

    Hong Kong

Partner Locations

  • APJ

    Hong Kong

ServiceNow Assure


Wan Chai, Hong Kong Island, Hong Kong

ServiceNow Partner Type

Sales, Service Provider, Services


Telecom Media Technology

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.