Horizon Industries Limited

We have over a decade of experience in low-code development delivering value to our customers.

About Horizon Industries Limited

Horizon Industries, Limited is a dynamic IT consulting firm based in the Washington, DC area with expertise in Business Process Management solutions, Management Consulting, and Systems Integration. We deliver business solutions encompassing a lifecycle of support to our customers from concept to full operations including post completion support.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

Headquarters

Vienna, Virginia, United States

ServiceNow Partner Type

Services

Industry

Government

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.