Huracan Software Ltd

Huracan provides a SIAM solution that manages the supplier, business and customer cost associated with a supplier's service or SLA failure.

About Huracan Software Ltd

Huracan SIAM+ is a scoped application designed to be implemented alongside ServiceNow as part of your initial ITSM strategy. SIAM+ can identify the correlation between your supplier's service or SLA failure and the impacted customers. In doing so, SIAM+ will calculate the management cost to your business of managing your suppliers, and your bottom line costs of customer care.

Country and Region Coverage

Partner Locations

  • EMEA

    United Kingdom

Headquarters

London, London, United Kingdom

ServiceNow Partner Type

Technology

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.