IBM

IBM is an IT Company operating through five segments: Cognitive Solutions, GBS, Technology Services & Cloud Platforms, Systems and Global Financing.

About IBM

Operating for over 100 years and within 175 countries, IBM helps enterprises across all industries to transform, innovate and grow. IBM deliver high value to clients by bringing together deep expertise with unmatched technology to solve the world's biggest challenges in today's digital economy. Backed by the world's leading research organization, IBM combines industry expertise, IT implementation services, and secure enterprise systems and software to enable organizations to lead in the cloud and cognitive era. IBM and ServiceNow have been driving innovation in the IT Service Management and Workplace Services market for the past decade. Together, our global strategic alliance delivers world‑class intelligent automation solutions to customers globally. To learn more, visit our alliance webpage on ibm.com

ServiceNow Expertise

  • Certified Master Architect (CMA)

    2

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 18
  • Certified Implementation Specialist – Field Service Management 2
  • Suite Certification - CSM Professional 9
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 9
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 65
  • Suite Certification - HR Enterprise 8
  • Suite Certification - HR Professional 18
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 9
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 4
  • Certified Implementation Specialist – Project Portfolio Management 8
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 2
  • Certified Implementation Specialist – Discovery 47
  • Certified Implementation Specialist – Event Management 17
  • Certified Implementation Specialist – Service Mapping 11
IT Service Management
  • Certified Implementation Specialist – IT Service Management 176
  • Suite Certification - ITSM Professional 35
Now Platform App Engine
  • ServiceNow Certified Application Developer 66
Security Operations
  • Certified Implementation Specialist – Security Incident Response 2
  • Certified Implementation Specialist – Vulnerability Response 2

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Peru, Canada, United States, Colombia

  • APJ

    South Korea, Japan, Singapore

  • EMEA

    The Netherlands, Italy, Germany

ServiceNow Resale Territories

  • AMS

    Canada, United States, Brazil, Colombia

  • APJ

    Hong Kong, Thailand, Taiwan, Japan, Indonesia, Australia, India, Singapore, New Zealand

  • EMEA

    Italy, Hungary, France, Portugal, United Kingdom, Spain, Turkey, Saudi Arabia, Slovenia, Poland, South Africa

Partner Locations

  • AMS

    Peru, Canada, United States, Brazil, Colombia

  • APJ

    South Korea, Hong Kong, Taiwan, Japan, Australia, India, Singapore, New Zealand

  • EMEA

    Sweden, The Netherlands, Italy, France, United Kingdom, Spain, Saudi Arabia, Denmark, Germany

ServiceNow Assure

Headquarters

North Chesterfield, Virginia, United States

ServiceNow Partner Type

Sales, Service Provider, Services, Technology

Product Line Achievements

IT Service Management

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.22 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.