A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About IBM
Operating for over 100 years and within 175 countries, IBM helps enterprises across all industries to transform, innovate and grow. IBM deliver high value to clients by bringing together deep expertise with unmatched technology to solve the world's biggest challenges in today's digital economy. Backed by the world's leading research organization, IBM combines industry expertise, IT implementation services, and secure enterprise systems and software to enable organizations to lead in the cloud and cognitive era. IBM and ServiceNow have been driving innovation in the IT Service Management and Workplace Services market for the past decade. Together, our global strategic alliance delivers world‑class intelligent automation solutions to customers globally. To learn more, visit our alliance webpage on ibm.com
Offerings and Solutions
ServiceNow Expertise
-
Certified Master Architect (CMA)
2 -
Certified Technical Architect (CTA)
4
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 28
- Certified Implementation Specialist – Field Service Management 6
- Suite Certification - CSM Professional 12
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 10
- Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 65
- Suite Certification - HR Professional 25
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 8
- Certified Implementation Specialist – Software Asset Management 15
IT Operations Management
- Certified Implementation Specialist – Cloud Provisioning and Governance 4
- Certified Implementation Specialist – Discovery 27
- Certified Implementation Specialist – Event Management 22
- Certified Implementation Specialist – Service Mapping 12
IT Service Management
- Certified Implementation Specialist – IT Service Management 97
- Suite Certification - ITSM Professional 32
Now Platform App Engine
- Certified Implementation Specialist – Service Provider 5
- ServiceNow Certified Application Developer 78
Security Operations
- Certified Implementation Specialist – Security Incident Response 4
- Certified Implementation Specialist – Vulnerability Response 3
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 12
- Certified Implementation Specialist – Project Portfolio Management 14
Country and Region Coverage
ServiceNow Implementation Territories
-
AMS
Peru, Canada, United States, Colombia
-
APJ
South Korea, Japan, Australia, India, Singapore, Philippines
-
EMEA
Austria, Sweden, The Netherlands, Italy, Germany
ServiceNow Resale Territories
-
AMS
Argentina, Peru, Costa Rica, Canada, United States, Brazil, Colombia, Chile, Mexico
-
APJ
South Korea, Hong Kong, Thailand, Taiwan, Japan, Kuwait, Indonesia, Australia, India, Singapore, Malaysia, Philippines, New Zealand
-
EMEA
Croatia, Kenya, Austria, Cyprus, Sweden, The Netherlands, Serbia, Italy, Hungary, France, Nigeria, Portugal, United Kingdom, Spain, Romania, Turkey, Saudi Arabia, Slovakia, United Arab Emirates, Denmark, Greece, Germany, Czech Republic, Finland, Norway, Slovenia, Poland, Qatar, South Africa
ServiceNow Service Provider Territories
-
AMS
United States, Brazil
-
APJ
South Korea, Japan, India
-
EMEA
Austria, The Netherlands, France, United Kingdom, Germany
Partner Locations
-
AMS
Peru, Canada, United States, Brazil, Colombia
-
APJ
South Korea, Hong Kong, Thailand, Taiwan, Japan, Indonesia, Australia, India, Singapore, Philippines, New Zealand
-
EMEA
Austria, Sweden, The Netherlands, Italy, France, United Kingdom, Spain, Saudi Arabia, Denmark, Germany
Headquarters
North Chesterfield, Virginia, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Build Global Elite
- Consulting & Implementation Global Elite
- Reseller Global Elite
- Service Provider Global Elite
SERVICENOW TRAINING PROGRAM
- Next Gen Authorized Training
Industry
- Education
- Energy and Utilities
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Retail and Hospitality
- Service Provider
- Telecom Media Technology
- Transportation and Logistics
Customer Satisfaction Score
4.25 out of 5 from Responses
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)