The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
About IBM
Operating for over 100 years and within 175 countries, IBM helps enterprises across all industries to transform, innovate and grow. IBM deliver high value to clients by bringing together deep expertise with unmatched technology to solve the world's biggest challenges in today's digital economy. Backed by the world's leading research organization, IBM combines industry expertise, IT implementation services, and secure enterprise systems and software to enable organizations to lead in the cloud and cognitive era. IBM and ServiceNow have been driving innovation in the IT Service Management and Workplace Services market for the past decade. Together, our global strategic alliance delivers world‑class intelligent automation solutions to customers globally. To learn more, visit our alliance webpage on ibm.com
ServiceNow Expertise
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Certified Master Architect (CMA)
2
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 11
- Suite Certification - CSM Professional 4
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 3
HR Service Delivery
- Certified Implementation Specialist – Human Resources 55
- Suite Certification - HR Enterprise 8
- Suite Certification - HR Professional 16
IT Asset Management
- Certified Implementation Specialist – Software Asset Management 6
IT Business Management
- Certified Implementation Specialist – Application Portfolio Management 1
- Certified Implementation Specialist – Project Portfolio Management 1
IT Operations Management
- Certified Implementation Specialist – Cloud Provisioning and Governance 3
- Certified Implementation Specialist – Discovery 34
- Certified Implementation Specialist – Event Management 11
- Certified Implementation Specialist – Service Mapping 9
IT Service Management
- Certified Implementation Specialist – IT Service Management 163
- Suite Certification - ITSM Professional 34
Now Platform App Engine
- ServiceNow Certified Application Developer 59
Security Operations
- Certified Implementation Specialist – Security Incident Response 1
- Certified Implementation Specialist – Vulnerability Response 2
Country and Region Coverage
ServiceNow Resale Territory
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AMS
Argentina, Peru, Canada, United States, Brazil, Colombia, Chile, Mexico
-
APJ
South Korea, Hong Kong, Thailand, Taiwan, Japan, Kuwait, Indonesia, Australia, India, Singapore, Malaysia, Philippines, New Zealand
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EMEA
Croatia, Kenya, Cyprus, Sweden, The Netherlands, Serbia, Italy, Hungary, France, Nigeria, Portugal, United Kingdom, Spain, Romania, Turkey, Saudi Arabia, Slovakia, United Arab Emirates, Denmark, Greece, Germany, Czech Republic, Finland, Norway, Slovenia, Poland, Qatar, South Africa
Partner Locations
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AMS
Canada, United States, Brazil, Colombia
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APJ
South Korea, Hong Kong, Taiwan, Japan, Australia, India, Singapore, New Zealand
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EMEA
The Netherlands, Italy, France, United Kingdom, Spain, Saudi Arabia, Denmark
Headquarters
North Chesterfield, Virginia, United States
ServiceNow Partner Type
Sales, Service Provider, Services, Technology
Product Line Expertise
IT Service Management
Industry
Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics
Customer Satisfaction Score
4.42 out of 5 from Responses
ServiceNow Store
Target Company Size
10,000+
What is this?
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
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