Iceberg Networks Corporation

Iceberg Networks helps organizations achieve trusted, aggregated and transparent risk & security intelligence.

About Iceberg Networks Corporation

We plan, deploy, and manage successful programs for Integrated Risk Management (IRM), and Security Operations. We have in-depth, hands on experience in both public and private sector and we are committed to our customers strategic long-term goals.

ServiceNow Designations & Awards

Americas Regional Partner Award 2021
Global Partner Award 2021

Product Line Certifications

Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 15
  • Certified Implementation Specialist – Vendor Risk Management 8
Security Operations
  • Certified Implementation Specialist – Security Incident Response 6
  • Certified Implementation Specialist – Vulnerability Response 5

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States

ServiceNow Resale Territories

  • AMS

    Canada, United States

Partner Locations

  • AMS

    Canada, United States

ServiceNow Assure

Headquarters

Kanata, Ontario, Canada

ServiceNow Partner Type

Sales, Services, Technology

Product Line Expertise

Governance, Risk and Compliance, Security Operations

Industry

Financial Services, Government, Healthcare and Life sciences, Telecom Media Technology

Customer Satisfaction Score

4.54 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.