A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About ICS Group
ICS is a leading solution provider for the digitalization and automation of business processes among companies´ entire supply chain. With its headquarters in the area of Frankfurt am Main, Germany, ICS provides IT solutions that guarantee sustainable process enhancements. With more than 4,000 successfully implemented and international projects within 30+ years, ICS has a proven track record in the realization of customer requirements. To achieve this, ICS continuously incorporates innovative technologies into its set of solutions to ensure a future-proof mode of operation for immediate customer benefit. The company's focus lies on software integration, consulting and managed services within the context of IT-based supply chain solutions. By offering such a wide range of services and products, ICS can address any customer need with a holistic solution approach.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Field Service Management 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 1
- Suite Certification - ITSM Professional 1
Now Platform App Engine
- ServiceNow Certified Application Developer 2
Country and Region Coverage
ServiceNow Implementation Territories
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EMEA
Germany
ServiceNow Resale Territories
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EMEA
Germany
ServiceNow Service Provider Territories
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EMEA
Germany
Partner Locations
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EMEA
Germany
Headquarters
Neu-Anspach, Hessen, Germany
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Specialist
- Reseller Specialist
- Service Provider Specialist
Industry
- Manufacturing
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)