Identity Software Solutions LLC

Since 2012, we have been proudly helping with ServiceNow Custom applications,Implementations and Integrations.

About Identity Software Solutions LLC

Identity Software Solutions LLC is committed to providing the best in class ServiceNow IT services. We specialize in ServiceNow custom app development, consulting and implementations. Currently we offer two apps on ServiceNow Store. The Mobile Assist app enhances ServiceNow Agent and helps support staff to organize and take action and receive alerts from their mobile.Attachment Wizard helps move legacy attachments to ServiceNow seamlessly.

Product Line Certifications

HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1

Country and Region Coverage

Partner Locations

  • AMS

    United States


Fairfax, Virginia, United States

ServiceNow Partner Type


ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.