Ignyte Group INC

Ignyte Group

About Ignyte Group INC

Ignyte Group (Ignyte) is a leading Washington, DC based digital transformation consultancy and ServiceNow partner. Ignyte helps our clients modernize their business using the ServiceNow platform and is is recognized as a go-to partner for complex challenges, unique requirements, and when the user experience must be on point. We succeed when you succeed, that's why we always identify and tailor-fit the best solution to meet your needs. Whether you're looking to automate, innovate, design, or strategize, Ignyte has you covered.

Product Line Certifications

Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

Headquarters

Washington, District Of Columbia, United States

ServiceNow Partner Type

Services

Industry

Education, Healthcare and Life sciences

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.