Imagine One Technology & Management, Ltd.

Imagine One utilizes ServiceNow to provide mission-critical ITSM, SPM, ITOM, GRC, HR, and other business service solutions for our customers.

About Imagine One Technology & Management, Ltd.

Imagine One provides Information Technology expertise to the Public, Private, and Defense sectors, supporting the implementation, management, and securitization of: Virtualization Hypervisors Secure Applications and Networks Storage Area Networks Database Systems Operating Systems Cloud Computing Architectures (public, private, hybrid) COTS and GOTS Applications Imagine One possesses extensive experience in the support of: ServiceNow Implementation / Configuration Data Center Management Configuration and Maintenance Database Administration Disaster Recovery IT Asset Security Implementation RMF Accreditation PKI Implementation Network Device Management IPS / IDS System Management Help Desk support Software Engineering Enterprise Network Architecture / Engineering 3rd Party Government Cloud Provider Integration

ServiceNow Designations & Awards

Consulting And Implementation Partner


  • Sales Accreditation
  • Delivery Accreditation

Product Line Certifications

IT Operations Management
  • Certified Implementation Specialist – Event Management 1

Public Sector Designations

US Federal Socio-Economic Status

Women-Owned Small Business (WOSB)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States


Lexington Park, Maryland, United States

ServiceNow Assure

  • Consulting & Implementation Specialist
Product Line Achievements
  • Accreditation
  • Certification

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.
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