Imperium Solutions Pte Ltd

Imperium is a leader in implementing Digital Transformation for enterprises while protecting and managing their critical assets

About Imperium Solutions Pte Ltd

Imperium incorporates and integrates on premise and cloud based technologies into hybrid solutions to simplify and reduce the cost of operating Data Centers by assisting customers transit to cloud services from the likes of Amazon Web Services ( AWS ) and Microsoft Azure. The Hybrid Data Center is a key cornerstone of Imperium Service Offerings. Imperium is well positioned with experience in global deployments for MNCs to advice customers in unlocking productivity through the adoption of next generation Enterprise Service Management tools focusing on automation/self service capabilities and simplifying/centralizing the various types of workflows and user touch points within any organization.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 7
Now Platform App Engine
  • ServiceNow Certified Application Developer 2

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Singapore

ServiceNow Resale Territories

  • APJ

    Singapore

Partner Locations

  • APJ

    Singapore

ServiceNow Assure

Headquarters

Singapore, Singapore, Singapore

ServiceNow Partner Type

Sales, Services

Customer Satisfaction Score

4 out of 5 from Responses

Target Company Size

501 to 1,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.