Infosys Limited

Infosys' ServiceNow unit has led more than 500 service management & ServiceNow engagements for 200+ clients across industries and geographies.

About Infosys Limited

Infosys is a global leader in technology services and consulting. We enable clients in 45 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively. Our team of 198,000+ innovators, across the globe, is differentiated by the imagination, knowledge and experience, across industries and technologies that we bring to every project we undertake.

ServiceNow Designations & Awards

Global Partner Award 2021
Global Partner Award 2020
EMEA Regional Partner Award 2022
Americas Service Provider Partner of the Year
APJ Regional Partner Award 2022
Americas Regional Partner Award 2021
APJ Regional Partner Award 2021
Americas Regional Partner Award 2020
Global Industry Solutions – Manufacturing Partner of the Year
Global Service Provider Partner of the Year

Industry Solutions

view more - Infosys ESM Cafe Complaints Management
Financial Services
Infosys ESM Cafe Complaints Management
view more - Intent Based Service Management
Telecom Media Technology
Intent Based Service Management
view more - Infosys Customer Services 360 for Manufacturing
Manufacturing
Infosys Customer Services 360 for Manufacturing

ServiceNow Expertise

  • Certified Master Architect (CMA)

    3

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 35
  • Certified Implementation Specialist – Field Service Management 2
  • Suite Certification - CSM Professional 13
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 15
  • Certified Implementation Specialist – Vendor Risk Management 3
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 191
  • Suite Certification - HR Professional 59
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 7
  • Certified Implementation Specialist – Software Asset Management 27
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 89
  • Certified Implementation Specialist – Event Management 57
  • Certified Implementation Specialist – Service Mapping 19
IT Service Management
  • Certified Implementation Specialist – IT Service Management 222
  • Suite Certification - ITSM Professional 61
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 3
  • ServiceNow Certified Application Developer 96
Security Operations
  • Certified Implementation Specialist – Security Incident Response 12
  • Certified Implementation Specialist – Vulnerability Response 6
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 20
  • Certified Implementation Specialist – Project Portfolio Management 32

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States, Brazil

  • APJ

    India, Singapore

ServiceNow Resale Territories

  • AMS

    Canada, United States, Brazil

  • APJ

    Hong Kong, Thailand, Japan, Australia, India, Singapore, Malaysia, Philippines, New Zealand

  • EMEA

    Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, France, United Kingdom, Denmark, Belgium, Germany, Finland

ServiceNow Service Provider Territories

  • AMS

    Canada, United States

  • APJ

    Singapore

Partner Locations

  • AMS

    United States, Brazil

  • APJ

    India, Singapore

  • EMEA

    Belgium

ServiceNow Assure

Headquarters

Bengaluru, Karnataka, India

ServiceNow Partner Type

Sales, Service Provider, Services, Technology

Product Line Achievements

Now Platform App Engine, Strategic Portfolio Management, HR Service Delivery, Security Operations, IT Service Management, IT Operations Management, Governance, Risk and Compliance, IT Asset Management, Customer Service Management

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.31 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.