Infosys Limited

Infosys' ServiceNow unit has led more than 500 service management & ServiceNow engagements for 200+ clients across industries and geographies.

About Infosys Limited

Infosys is a global leader in technology services and consulting. We enable clients in 45 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively. Our team of 198,000+ innovators, across the globe, is differentiated by the imagination, knowledge and experience, across industries and technologies that we bring to every project we undertake.

ServiceNow Designations & Awards

Global Partner Award 2020
Americas Regional Partner Award 2020
Americas Regional Partner Award 2021
APJ Regional Partner Award 2021
Global Partner Award 2021

Industry Solutions

view more - Infosys ESM Cafe Complaints Management
Financial Services
Infosys ESM Cafe Complaints Management
view more - Intent Based Service Management
Telecom Media Technology
Intent Based Service Management

ServiceNow Expertise

  • Certified Master Architect (CMA)

    3

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 30
  • Certified Implementation Specialist – Field Service Management 2
  • Suite Certification - CSM Professional 9
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 21
  • Certified Implementation Specialist – Vendor Risk Management 3
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 94
  • Suite Certification - HR Enterprise 27
  • Suite Certification - HR Professional 38
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 6
  • Certified Implementation Specialist – Software Asset Management 7
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 8
  • Certified Implementation Specialist – Project Portfolio Management 31
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 81
  • Certified Implementation Specialist – Event Management 61
  • Certified Implementation Specialist – Service Mapping 12
IT Service Management
  • Certified Implementation Specialist – IT Service Management 295
  • Suite Certification - ITSM Professional 38
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
  • ServiceNow Certified Application Developer 81
Security Operations
  • Certified Implementation Specialist – Security Incident Response 8
  • Certified Implementation Specialist – Vulnerability Response 10

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States, Brazil

  • APJ

    India, Singapore

ServiceNow Resale Territories

  • AMS

    Canada, United States, Brazil

  • APJ

    Hong Kong, Japan, Australia, India, Singapore, Malaysia, Philippines, New Zealand

  • EMEA

    Sweden, The Netherlands, Luxembourg, Switzerland, France, United Kingdom, Belgium, Germany, Finland

ServiceNow Service Provider Territories

  • AMS

    United States

  • APJ

    Singapore

Partner Locations

  • AMS

    United States, Brazil

  • APJ

    India, Singapore

  • EMEA

    Belgium

ServiceNow Assure

Headquarters

Bengaluru, Karnataka, India

ServiceNow Partner Type

Sales, Service Provider, Services, Technology

Product Line Achievements

IT Operations Management, IT Asset Management, Customer Service Management, IT Service Management, IT Business Management, HR Service Delivery, Security Operations, Governance, Risk and Compliance, Now Platform App Engine

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.65 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.