InGenius

Leading CTI Solution for ITSM and CSM. Automatic screen pop, call logging, click-to-dial. Works with your existing Cisco or Avaya phone system.

About InGenius

InGenius connects existing Cisco or Avaya telephone systems into ServiceNow ITSM and CSM, increasing the efficiency and effectiveness of service desks and contact centers. InGenius' stellar reputation is built on 20 years in computer-telephony integration, and hundreds of happy enterprise customers worldwide. InGenius also provides maximum flexibility - painlessly adapting to unique service desk and contact center needs with its advanced computer telephony integration architecture. There's no need to change your phone system or your ServiceNow workflows – InGenius fits right in. Features include screen pop on incoming call, click-to-dial, automated call logging, enhanced call reports and more. Workers can instantly click-to-create new incidents, cases, etc., and log the call against that object. InGenius saves service desk workers time and clicks, and gives service managers access to a comprehensive view of all customer call interactions for reporting and intelligent decision-making.

Country and Region Coverage

Partner Locations

  • AMS

    Canada

Headquarters

Kanata, Ontario, Canada

ServiceNow Partner Type

Technology

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.