Upland InGenius

Leading CTI Solution for ITSM, CSM, & HR Service Delivery. Connect Your Client's Avaya, Cisco, or Genesys Phone System Into ServiceNow Using InGenius!

About Upland InGenius

Upland InGenius computer telephony integration (CTI) for ServiceNow seamlessly connects Cisco, Avaya, and Genesys phone systems into ServiceNow ITSM, CSM, and HR Service Delivery. Bring features like screen pops, click-to-dial, automated call logging, enhanced call reports, and more to life for your clients inside of their ServiceNow environment. Workers can instantly click-to-create new incidents, cases, etc., and log the call against that object. InGenius saves service desk workers time and clicks and gives service managers access to a comprehensive view of all call interactions for more intelligent business decision-making. InGenius is built to adapt to unique contact center requirements and use cases. There’s no need to change phone systems or ServiceNow workflows – InGenius fits right in! Talk to us about amplifying the value of your client’s ServiceNow ITSM, CSM, and HR Service Delivery environment using CTI from Upland InGenius today, a trusted Built On Now partner.

Country and Region Coverage

Partner Locations

  • AMS



Kanata, Ontario, Canada

  • Build Platform
ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)