Inok Systems Pte Ltd

Delivering IT Service and Operations Management projects on time and on budget since 2005

About Inok Systems Pte Ltd

Inok System has been deploying IT Service Management (ITSM) and IT Operations Management (ITOM) projects since 2005. We bring to your business not just project experience and expertise but also proven working model embodied in our "Friction-less" principle which is to be: Open and transparent in our dealings. We communicate to you in clear and unambiguous terms what we will deliver and how we will meet your timeline and budget. Prompt and responsive in all our customer interactions, whether it is pre-sales quotations and proposals, project delivery or post implementation technical support. Reasonable. We understand no amount of terms and conditions can possibly cover the unforeseeable. When the unexpected happen, we strive to be accommodating and reasonable in looking for the best possible outcome.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
  • Certified Implementation Specialist – Field Service Management 2
  • Suite Certification - CSM Professional 2
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
  • Suite Certification - HR Enterprise 1
  • Suite Certification - HR Professional 1
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
  • Certified Implementation Specialist – Event Management 1
  • Certified Implementation Specialist – Service Mapping 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 7
  • Suite Certification - ITSM Professional 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 1
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Singapore

ServiceNow Resale Territories

  • APJ

    India, Singapore

Partner Locations

  • APJ

    Singapore

ServiceNow Assure

Headquarters

Singapore, Singapore, Singapore

ServiceNow Partner Type

Sales, Services

Customer Satisfaction Score

4.4 out of 5 from Responses

Target Company Size

101 to 500

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.