Integrated Solutions Management Inc (Commercial)

Break Free, move forward, become your Best! ISM are masters at providing strategies and plans to optimize business value of IT to their enterprises.

About Integrated Solutions Management Inc (Commercial)

As the leading ServiceNow partner in the federal space, ISM works diligently with our federal and commercial customers from a discovery period to progressing to a mature deployment roadmap and a dependable operational model. We lead some of the largest and most complex ServiceNow implementations in the eco-system and work side-by-side with customer resources, providing multifaceted mentoring and knowledge transfer. IT leaders must accommodate security and capability demands across more stakeholders, workplaces, platforms, and tasks than ever before – with little support to manage cloud migration, turn up new services, or plan thoughtfully. ISM’s holistic methodology and technical depth helps to navigate a faster, smarter, sustainable path to transformation. The ISM team is composed of senior resources with extensive experience across the ServiceNow platform. No other North American Elite partner, regardless of size, has ISM’s ability to deepen the ServiceNow customer relationship.

Product Line Certifications

IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1

Public Sector Designations

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure


Tampa, Florida, United States

ServiceNow Partner Type

Public Sector, Sales, Services

Product Line Achievements

IT Service Management


Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4 out of 5 from Responses

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.