ITAM solutions

ITAM solutions

About ITAM solutions

ITAM solutions is a data company that wants their customers to grow in the field of IT & Software Asset Management (ITAM) and that provides proactive advice to various departments within a company. Departments as ICT, finance, purchasing, security, HR and legal. In this way, ITAM solutions brings people, processes, and technology together. ITAM solutions is independent of software providers, enabling the company to provide its customers with fully objective and honest advice. ITAM solutions specialists work with a passion for the ITAM profession and have invested in ITAM knowledge and expertise for many years. Their independence, combined with knowledge of ITAM’s various core areas of competence, enables them to achieve success for their customers and partners. They put customers in the “drivers seat” of their IT systems, software landscape and IT budgets. ITAM solutions has offices in Eindhoven and Hoofddorp is a certified “Great Place to Work”.

Product Line Certifications

IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 3
IT Operations Management
  • Certified Implementation Specialist – Discovery 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    The Netherlands

Partner Locations

  • EMEA

    The Netherlands

ServiceNow Assure

Headquarters

Eindhoven, Noord-Brabant, The Netherlands

ServiceNow Partner Type

Sales, Services

Industry

Financial Services, Healthcare and Life sciences, Manufacturing

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.