ITEO

Speed up your Digital Business Transformation

About ITEO

ITEO is a ServiceNow exclusive consultancy and the Partner of choice for business transformation leaders. We see every customer interaction as a unique opportunity to harness long-term value by providing exceptional service. Our commitment is to our clients, to inspire and guide them for long term success. We are specialized in HR, CSM, ITBM, Asset, ITOM, and ITSM, plus a unique focus in user-centric design, KPI’s and metrics, and Platform.

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 2

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    France, United Kingdom

ServiceNow Resale Territories

  • EMEA

    France, United Kingdom

Partner Locations

  • EMEA

    France

ServiceNow Assure

Headquarters

HAUSSMANN, Paris, France

ServiceNow Partner Type

Sales, Services

Industry

Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Transportation and Logistics

Customer Satisfaction Score

4.28 out of 5 from Responses

Target Company Size

101 to 10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.