ITOM Solutions LTD

The leading IT Operations Management specialists on the ServiceNow platform.

About ITOM Solutions LTD

We're crazy about ITOM and it's at the core of everything we do. We set your IT department free to do the things that can bring genuine change to your business by leveraging the power of the ServiceNow platform and building cutting edge advanced solutions fit for your organisation.

Product Line Certifications

IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 2
  • Certified Implementation Specialist – Project Portfolio Management 2
IT Operations Management
  • Certified Implementation Specialist – Discovery 3
  • Certified Implementation Specialist – Event Management 5
IT Service Management
  • Certified Implementation Specialist – IT Service Management 3
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    United Kingdom

ServiceNow Resale Territories

  • AMS

    United States

  • EMEA

    United Kingdom

Partner Locations

  • EMEA

    United Kingdom

Headquarters

Richmond, Surrey, United Kingdom

ServiceNow Partner Type

Sales, Services

Industry

Financial Services, Government, Telecom Media Technology

Customer Satisfaction Score

5 out of 5 from Responses

Target Company Size

501 to 10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.