ITS Partners

ITS is a focused ServiceNow partner that specializes in the design and implementation of security operations, process automation and asset management.

About ITS Partners

We are a strategic consultancy with four decades of IT expertise, and our exceptional ability to achieve results for our clients has earned us the coveted title “Elite Partner” with ServiceNow. Our success to this point can be attributed to a few things: We’ve been in your shoes. Our consultants deeply understand our customer’s needs because they were once customers themselves. We look at the total picture. As a partner certified and specialized in both Security Operations and Asset Management, we’re able to take a comprehensive look at your entire IT infrastructure. Lastly, we focus on outcomes. Ultimately, we understand that making investments into your IT is pointless if they don’t lead to a measurable return and a healthier bottom line for your organization.

Product Line Certifications

Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
  • Certified Implementation Specialist – Vendor Risk Management 1
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 7
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 6
  • Certified Implementation Specialist – Service Mapping 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 4
  • Suite Certification - ITSM Professional 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 5
Security Operations
  • Certified Implementation Specialist – Security Incident Response 5
  • Certified Implementation Specialist – Vulnerability Response 5

Country and Region Coverage

ServiceNow Resale Territory

  • AMS

    United States

Partner Locations

  • AMS

    United States

Headquarters

Ada, Michigan, United States

ServiceNow Partner Type

Sales, Services, Technology, Training

Product Line Expertise

IT Asset Management

Industry

Education, Financial Services, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.29 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

>5,000 – 10,000

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.