Japan Business Systems, Inc.

JBS は、生産性・業務効率化、自動化といった市場のニーズに対応するため、日常業務の生産性を高める クラウドベース・プラットフォームである ServiceNow の導入を進め、自社内の ITサービス運用改善に 採用しただけではなく、サービス・パートナー契約を締結し、お客さまへ導入支援を提供します。

About Japan Business Systems, Inc.

JBS は、マイクロソフトを中心とした数多くのパートナー企業とのコラボレーションを通じて、大手エンタープライズ向けを中心に多彩なクラウドソリューションを提供する IT ソリューションプロバイダーとして 1990年 に創業しました。 JBS は豊富な経験と高い専門性を持つマイクロソフトパートナーとして、お客さまのデジタルトランスフォーメーションの実現を支援します。 • マイクロソフトコーポレーションが選出し、マイクロソフトにおける 2018年度に日本で 1社に与えられる「2018 Microsoft Country Partner of the Year」受賞 • 日本マイクロソフトが選出する「マイクロソフト ジャパン パートナー オブ ザ イヤー」を 2013年より連続受賞(2020年は Adoption & Change Management アワードカテゴリ) • マイクロソフト Gold コンピテンシー 19カテゴリ保有 サービスの品質を飛躍的に向上させるため、サービス&サポート本部にて、2017年にServiceNow のカスタマーサービスマネジメント(CSM)を導入し、自社内でノーハウを蓄積してきました。2020年 ServiceNowサービス・パートナー契約を締結し、本格的にお客様の導入支援を開始しました。詳しくは、JBSのホームページをご覧ください。

ServiceNow Designations & Awards

Consulting And Implementation Partner
Service Provider Partner


  • Sales Accreditation
  • Delivery Accreditation

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 6
Now Platform App Engine
  • ServiceNow Certified Application Developer 3

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ


ServiceNow Service Provider Territories

  • APJ


Partner Locations

  • APJ



Minato-Ku, Tokyo, Japan

ServiceNow Assure

  • Consulting & Implementation Specialist
  • Service Provider Specialist
Product Line Achievements
  • Accreditation
  • Certification
  • Financial Services
  • Healthcare and Life Sciences
  • Manufacturing
  • Telecom Media Technology
Customer Satisfaction Score

0 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.
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