A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Japan Business Systems, Inc.
JBS は、マイクロソフトを中心とした数多くのパートナー企業とのコラボレーションを通じて、大手エンタープライズ向けを中心に多彩なクラウドソリューションを提供する IT ソリューションプロバイダーとして 1990年 に創業しました。
JBS は豊富な経験と高い専門性を持つマイクロソフトパートナーとして、お客さまのデジタルトランスフォーメーションの実現を支援します。
• マイクロソフトコーポレーションが選出し、マイクロソフトにおける 2018年度に日本で 1社に与えられる「2018 Microsoft Country Partner of the Year」受賞
• 日本マイクロソフトが選出する「マイクロソフト ジャパン パートナー オブ ザ イヤー」を 2013年より連続受賞（2020年は Adoption & Change Management アワードカテゴリ）
• マイクロソフト Gold コンピテンシー 19カテゴリ保有
サービスの品質を飛躍的に向上させるため、サービス＆サポート本部にて、2017年にServiceNow のカスタマーサービスマネジメント（CSM）を導入し、自社内でノーハウを蓄積してきました。2020年 ServiceNowサービス・パートナー契約を締結し、本格的にお客様の導入支援を開始しました。詳しくは、JBSのホームページをご覧ください。
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 5
Now Platform App Engine
- ServiceNow Certified Application Developer 3
Country and Region Coverage
ServiceNow Implementation Territories
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APJ
Japan
ServiceNow Service Provider Territories
-
APJ
Japan
Partner Locations
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APJ
Japan
Headquarters
Minato-Ku, Tokyo, Japan
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Specialist
- Service Provider Specialist
Industry
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Telecom Media Technology
Customer Satisfaction Score
0 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)