JCS Solutions LLC

JCS Solutions LLC (JCS) is a premier management consulting and IT firm offering enterprise-wide capabilities and services....

About JCS Solutions LLC

JCS Solutions LLC (JCS) is a premier management consulting and IT firm offering enterprise-wide capabilities and services. At JCS, we strive to provide quality service and the utmost value, ensuring the maximum return on investment for our clients. Our services cover the full spectrum of government-driven markets and federal government agencies. JCS possesses the technical experience and innovative solutions to tackle any challenges our clients may face, allowing them to discover hidden opportunities for business improvement and growth in the process. Our mission is to provide the highest quality services and solutions to generate business value and achieve sustainable results for our clients. As we look to the future we strive to continue to drive innovation and deliver mission focused solutions. We are a certified 8(a) Woman Owned Small business that does work primarily with the federal government and focused on Enterprise Solutions. JCS has a wide breadth of experience and we work

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Fairfax, Virginia, United States

ServiceNow Partner Type

Services

Industry

Education, Energy and Utilities, Government, Healthcare and Life sciences, Service Provider

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.