JCS Solutions LLC

JCS Solutions LLC (JCS) is a premier management consulting and IT firm offering enterprise-wide capabilities and services....

About JCS Solutions LLC

JCS Solutions LLC (JCS) is a premier management consulting and IT firm offering enterprise-wide capabilities and services. At JCS, we strive to provide quality service and the utmost value, ensuring the maximum return on investment for our clients. Our services cover the full spectrum of government-driven markets and federal government agencies. JCS possesses the technical experience and innovative solutions to tackle any challenges our clients may face, allowing them to discover hidden opportunities for business improvement and growth in the process. Our mission is to provide the highest quality services and solutions to generate business value and achieve sustainable results for our clients. As we look to the future we strive to continue to drive innovation and deliver mission focused solutions. We are a certified 8(a) Woman Owned Small business that does work primarily with the federal government and focused on Enterprise Solutions. JCS has a wide breadth of experience and we work

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States


Fairfax, Virginia, United States

ServiceNow Assure

  • Consulting & Implementation Premier
  • Education
  • Energy and Utilities
  • Government
  • Healthcare and Life Sciences
  • Service Provider

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)