A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About JDS Australia Pty Ltd
JDS has the trusted skills and experience to help organisations ensure ServiceNow is established and sustained as the strategic platform for delivery of enterprise business and IT services. In addition to the core ITSM, Platform and Customer Service experience, JDS also brings our specialist knowledge of ITOM and SecOps to ensure our customers can leverage the best of ServiceNow's potential. We ensure your organisation's technology goals are aligned with ServiceNow's platform roadmap, minimizing technical debt and maximising your investment.
JDS is a longstanding ServiceNow partner and an industry leader in the implementation, integration and management of ServiceNow solutions. Our entirely local team of highly experienced ServiceNow professionals collaborate with our customers at a strategic level, to truly understand their organisational requirements.
ServiceNow Expertise
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Certified Technical Architect (CTA)
2
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 2
- Certified Implementation Specialist – Field Service Management 1
- Suite Certification - CSM Professional 3
Governance, Risk and Compliance
- Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 4
- Suite Certification - HR Professional 4
IT Asset Management
- Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
- Certified Implementation Specialist – Discovery 6
- Certified Implementation Specialist – Event Management 5
- Certified Implementation Specialist – Service Mapping 4
IT Service Management
- Certified Implementation Specialist – IT Service Management 9
- Suite Certification - ITSM Professional 8
Now Platform App Engine
- ServiceNow Certified Application Developer 10
Security Operations
- Certified Implementation Specialist – Security Incident Response 2
- Certified Implementation Specialist – Vulnerability Response 6
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 1
- Certified Implementation Specialist – Project Portfolio Management 1
Country and Region Coverage
ServiceNow Implementation Territories
-
APJ
Australia
ServiceNow Resale Territories
-
APJ
Australia
Partner Locations
-
APJ
Australia
Headquarters
Melbourne, Victoria, Australia
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Elite
- Reseller Elite
Industry
- Education
- Energy and Utilities
- Financial Services
- Government
Customer Satisfaction Score
4.72 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)