JDS Australia Pty Ltd

Extensive experience in all aspects of ServiceNow, with a large pool of local, certified consultants. JDS is an ELITE ServiceNow partner.

About JDS Australia Pty Ltd

JDS Australia is an Australian-based systems integrator, providing specialist services and solutions to customers for the integration of enterprise IT platforms. We are a Services Partner with ServiceNow. We also partner with AppDynamics, Splunk, Micro Focus, and Atlassian, and support many other leading platforms. JDS provides IT and business stakeholders real-time, contextual visibility into IT health and performance, and the ability to address issues quickly. Bringing together expert services, the latest technology, and best practices, JDS achieves improved IT outcomes by giving independent advice, implementing solutions, providing training, and ensuring businesses have ongoing support. With a carefully selected pool of local, expert consultants and more than a decade of experience in IT solutions delivery, JDS is uniquely positioned to help organisations ensure ServiceNow is established and sustained as the strategic platform for delivery of enterprise business and IT services

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 3
Governance, Risk and Compliance
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 4
  • Suite Certification - HR Professional 3
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 5
  • Certified Implementation Specialist – Event Management 3
  • Certified Implementation Specialist – Service Mapping 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 6
  • Suite Certification - ITSM Professional 7
Now Platform App Engine
  • ServiceNow Certified Application Developer 5
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
  • Certified Implementation Specialist – Vulnerability Response 3
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ


ServiceNow Resale Territories

  • APJ


Partner Locations

  • APJ


ServiceNow Assure


Melbourne, Victoria, Australia

ServiceNow Partner Type

Sales, Services

Product Line Achievements

IT Service Management

Customer Satisfaction Score

4.28 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.