JDS Australia Pty Ltd

Established in 2003, JDS Australia delivers specialist services in a set of technologies and capabilities that ensure critical IT systems work.

About JDS Australia Pty Ltd

JDS is a longstanding ServiceNow partner and an industry leader in the implementation, integration and management of ServiceNow solutions. Our entirely local team of highly experienced ServiceNow professionals collaborate with our customers at a strategic level, to truly understand their organisational requirements. JDS has the trusted skills and experience to help organisations ensure ServiceNow is established and sustained as the strategic platform for delivery of enterprise business and IT services. In addition to the core ITSM, Platform and Customer Service experience, JDS also brings our specialist knowledge of ITOM and SecOps to ensure our customers can leverage the best of ServiceNow’s potential. We ensure your organisation's technology goals are aligned with ServiceNow's platform roadmap, minimizing technical debt and maximising your investment.

ServiceNow Expertise

  • Certified Technical Architect (CTA)

    1

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 3
Governance, Risk and Compliance
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 5
  • Suite Certification - HR Professional 4
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 2
IT Operations Management
  • Certified Implementation Specialist – Discovery 6
  • Certified Implementation Specialist – Event Management 3
  • Certified Implementation Specialist – Service Mapping 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 5
  • Suite Certification - ITSM Professional 6
Now Platform App Engine
  • ServiceNow Certified Application Developer 8
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
  • Certified Implementation Specialist – Vulnerability Response 4
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Australia

ServiceNow Resale Territories

  • APJ

    Australia

Partner Locations

  • APJ

    Australia

ServiceNow Assure

Headquarters

Melbourne, Victoria, Australia

ServiceNow Partner Type

Sales, Services

Customer Satisfaction Score

4.17 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.