Justin Group Oy

Justin Labs develops intelligent applications for different leading application platforms

About Justin Group Oy

JustIn Group's seasoned service management professionals design service factories to produce the best possible service experience for their customers. JustIn Group is an independent consulting firm, which means we are technology and vendor neutral.

Country and Region Coverage

Partner Locations

  • EMEA



Espoo, Uusimaa, Finland

ServiceNow Partner Type


ServiceNow Store

Store Application(s)

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.