KA2

KA2 deliver integrated ServiceNow solutions that accelerate business transformation, provide an enhanced user experience, and better outcomes.

About KA2

KA2 helps business and technology leaders solve some of today’s most demanding business challenges, such as regulatory compliance, cybersecurity, customer retention and employee engagement, by leveraging their investment in the ServiceNow platform. Our track record of consistently delivering exceptional results is based on our extensive operational experience across industry verticals and the projects we have successfully delivered for customers. KA2's domain practitioners guide our bold, holistic approach to help transcend silo thinking, analogue processes and legacy solutions, and charter a transformation course across Operational Resilience, Risk and Controls, Security Operations, Service Management, Technology Services, Supply Chain and HR. Our ability to translate business and regulatory requirements into award-winning Now platform functionality is the reason why organisations choose KA2 to deliver their ServiceNow ITSM, IRM, ITOM, ITAM and SecOps transformation projects.

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    United Kingdom

ServiceNow Resale Territories

  • EMEA

    United Kingdom

Partner Locations

  • EMEA

    United Kingdom

Headquarters

Maidstone, Kent, United Kingdom

ServiceNow Partner Type

Sales, Services

Industry

Financial Services, Government, Healthcare and Life sciences

Customer Satisfaction Score

5 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.