KA2 deliver integrated ServiceNow solutions that accelerate business transformation, provide an enhanced user experience, and better outcomes.

About KA2

KA2 helps business and technology leaders solve some of today’s most demanding business challenges, such as regulatory compliance, cybersecurity, customer retention and employee engagement, by leveraging their investment in the ServiceNow platform. Our track record of consistently delivering exceptional results is based on our extensive operational experience across industry verticals and the projects we have successfully delivered for customers. KA2's domain practitioners guide our bold, holistic approach to help transcend silo thinking, analogue processes and legacy solutions, and charter a transformation course across Operational Resilience, Risk and Controls, Security Operations, Service Management, Technology Services, Supply Chain and HR. Our ability to translate business and regulatory requirements into award-winning Now platform functionality is the reason why organisations choose KA2 to deliver their ServiceNow ITSM, IRM, ITOM, ITAM and SecOps transformation projects.

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    United Kingdom

ServiceNow Resale Territories

  • EMEA

    United Kingdom

Partner Locations

  • EMEA

    United Kingdom


Maidstone, Kent, United Kingdom

  • Build Platform
  • Consulting & Implementation Specialist
  • Reseller Specialist
  • Financial Services
  • Government
  • Healthcare and Life Sciences
Customer Satisfaction Score

4 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)