Keralia SAS

Let's build together the Enterprise Service Management platform that will accelerate your digital transformation!

About Keralia SAS

A booster for your ESM transformation Our vision is simple: we are bringing you the expertise and the solutions that you need to accelerate your transformation projects on the ServiceNow platform. Keralia offers high level expertise from Enterprise Service Management (ESM) specialists. Our experts assist you in your transformation projects on the ServiceNow platform, from blueprint to implementation and continuous improvement, and help you digitize and improve your IT, employee and customer workflows.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

Partner Locations

  • EMEA

    France

ServiceNow Assure

Headquarters

Neuilly Sur Seine, Hauts-de-Seine, France

ServiceNow Partner Type

Technology

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.