A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Keralia SAS
A booster for your ESM transformation
Our vision is simple: we are bringing you the expertise and the solutions
that you need to accelerate your transformation projects on the ServiceNow platform.
Keralia offers high level expertise from Enterprise Service Management (ESM) specialists. Our experts assist you in your transformation projects on the ServiceNow platform, from blueprint to implementation and continuous improvement, and help you digitize and improve your IT, employee and customer workflows.
ServiceNow Designations & Awards
Product Line Certifications
IT Service Management
- Certified Implementation Specialist – IT Service Management 1
- Suite Certification - ITSM Professional 1
Now Platform App Engine
- ServiceNow Certified Application Developer 2
Country and Region Coverage
ServiceNow Resale Territories
-
AMS
Canada, United States
-
EMEA
France
Partner Locations
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EMEA
France
Headquarters
Neuilly Sur Seine, Hauts-de-Seine, France
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Build Platform
- Reseller Premier
SERVICENOW TRAINING PROGRAM
- Authorized Training Partner
Industry
- Education
- Energy and Utilities
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Retail and Hospitality
- Service Provider
- Telecom Media Technology
- Transportation and Logistics
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)