Konverso

Virtual Agent for Service Desk automation

About Konverso

Konverso offers Virtual Agent for ServiceNow to automate Service Desk. Konverso Virtual Agent boosts productivity for agents and employees. It brings pre-built conversations for the most common enterprise IT scenarios. It makes it easy for employees to get things done quickly. Konverso Virtual Agent helps enterprises achieve: • 30% Reduction in calls to IT support • 5% Increase in employee productivity • 40% Increase in agents and employees' satisfaction Top 5 reasons to select Konverso: • Large customers have adopted Konverso Virtual Agent coupled with ServiceNow. • Industry Analyst Everest Group ranks Konverso among the top 10 IVA technology vendors in 2020. • Konverso’s unique AI technology leverages customer's data like no other vendors. • Konverso Virtual Agent is integrated with Microsoft 365 and RPA solutions in order to provide more automation and multichannel user experience. • Konverso no code platform makes it easy for product owner and Service Desk teams to configure

Country and Region Coverage

Partner Locations

  • EMEA

    France

Headquarters

Ville D Avray, Hauts-de-Seine, France

ServiceNow Partner Type

Technology

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.