A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Lakeside Software Inc.
Lakeside Software is a leader in workspace analytics, a practice that finds meaningful insights into business productivity by analyzing people, the business processes that encompass their jobs and the technologies they use to get work done. Through SysTrack, our flagship solution, we help IT teams monitor, analyze and optimize IT environments for business productivity by focusing on the quantified end-user experience. How? SysTrack gathers and analyzes performance and end-user data directly from the place end users consume IT: the endpoint. The result is a comprehensive analytics solution that helps IT power four key areas: Digital Experience Monitoring, IT Asset Optimization, Event Correlation and Analysis and Desktop Transformation.
Country and Region Coverage
Partner Locations
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AMS
United States
Headquarters
Bloomfield Hills, Michigan, United States
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)