Lakeside Software Inc.

Lakeside Software helps IT monitor, analyze and optimize IT environments for business productivity by focusing on the quantified end-user experience.

About Lakeside Software Inc.

Lakeside Software is a leader in workspace analytics, a practice that finds meaningful insights into business productivity by analyzing people, the business processes that encompass their jobs and the technologies they use to get work done. Through SysTrack, our flagship solution, we help IT teams monitor, analyze and optimize IT environments for business productivity by focusing on the quantified end-user experience. How? SysTrack gathers and analyzes performance and end-user data directly from the place end users consume IT: the endpoint. The result is a comprehensive analytics solution that helps IT power four key areas: Digital Experience Monitoring, IT Asset Optimization, Event Correlation and Analysis and Desktop Transformation.

Country and Region Coverage

Partner Locations

  • AMS

    United States

Headquarters

Bloomfield Hills, Michigan, United States

ServiceNow Partner Type

Technology

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.