Laputa Technologies Limited

Connecting with your Anonymous and Valued customers seamlessly

About Laputa Technologies Limited

Established in September 2009, Laputa Technologies Ltd. (Laputa) is a Hong Kong based company which serves the Greater China, APAC and EMEA countries. With over a decade of combined experience in CRM, Service Management and Cloud platforms, our team focuses on providing premier consulting and implementation services for cloud based solutions and application development. In April 2017, Laputa became a member of the Dah Chong Hong Holdings company. Our mission is to help companies save costs and grow their businesses by streamlining their business processes and staying connected with customers via the best of breed cloud computing technologies.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Hong Kong

ServiceNow Resale Territories

  • APJ

    Hong Kong

Partner Locations

  • APJ

    Hong Kong

ServiceNow Assure

Headquarters

Quarry Bay, Kowloon, Hong Kong

ServiceNow Partner Type

Sales, Services

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.