A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Adessa, an SD Worx company
We transform, digitise, implement and improve people processes. We give strategic advice and offer guidance and services during implementation and execution. By sharing our knowledge, expertise and experience we ensure smooth running of your HR and IT.
People are the engine of an organization. It’s all about people, not about IT. The world is constantly evolving, and new technologies succeed one another at a rapid pace. HR transformations should happen alongside these trends and developments. We believe that successful organizations put their people first and that these organizations would benefit from a full service (strategy through execution) partner like Adessa.
Product Line Certifications
Customer Service Management
- Suite Certification - CSM Professional 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 5
- Suite Certification - HR Professional 4
IT Operations Management
- Certified Implementation Specialist – Discovery 1
- Certified Implementation Specialist – Service Mapping 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 1
- Suite Certification - ITSM Professional 1
Country and Region Coverage
ServiceNow Implementation Territories
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EMEA
The Netherlands
ServiceNow Resale Territories
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EMEA
Sweden, The Netherlands, Denmark, Belgium, Finland, Norway
ServiceNow Service Provider Territories
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EMEA
The Netherlands
Partner Locations
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EMEA
The Netherlands
Headquarters
Rotterdam, Zuid-Holland, The Netherlands
SERVICENOW PARTNER TYPE
- Consulting & Implementation Specialist
- Reseller Specialist
- Service Provider Specialist
Industry
Customer Satisfaction Score
4 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)