launch!

We are launch!. An international full-service HR consultancy company.

About launch!

We transform, digitise, implement and improve people processes. We give strategic advice and offer guidance and services during implementation and execution. By sharing our knowledge, expertise and experience we ensure smooth running of your HR and IT. People are the engine of an organization. It’s all about people, not about IT. The world is constantly evolving, and new technologies succeed one another at a rapid pace. HR transformations should happen alongside these trends and developments. We believe that successful organizations put their people first and that these organizations would benefit from a full service (strategy through execution) partner like launch!

Product Line Certifications

HR Service Delivery
  • Certified Implementation Specialist – Human Resources 4
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    The Netherlands

ServiceNow Resale Territories

  • EMEA

    Sweden, The Netherlands, Denmark, Belgium, Finland, Norway

Partner Locations

  • EMEA

    The Netherlands

Headquarters

Rotterdam, Zuid-Holland, The Netherlands

ServiceNow Partner Type

Sales, Services

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.