Lempinen & Partners Oy

A ServiceNow consultation firm with a heart beating for people. Our work is based on professionalism, honesty, transparency and customer satisfaction.

About Lempinen & Partners Oy

A ServiceNow consultation firm with a heart beating for people. Our work is based on professionalism, honesty, transparency and customer satisfaction. Customer satisfaction is our KPI. We deliver our services in an agile manner while serving the customers’ true needs. We want to serve our customers in the best possible manner, which is why people are the most important asset for us. We want that our employees’ holistic wellness is visible at work and at home. This is our way to ensure high customer and employee satisfaction. Our mission is to develop customers' operations and improve their customer and employee satisfaction.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 2
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 4
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Finland

ServiceNow Resale Territories

  • EMEA

    Finland

Partner Locations

  • EMEA

    Finland

ServiceNow Assure

Headquarters

Espoo, Southern Finnland, Finland

ServiceNow Partner Type

Sales, Services, Technology

Industry

Education, Government, Telecom Media Technology

Customer Satisfaction Score

4.48 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.