Levio

Levio develops effective digital solutions to solve your complex business problems through creativity and a mobilized team of consultants.

About Levio

Levio is a consulting firm specializing in information technology (IT) and organizational management. Levio assists its clients in the implementation of their digital transformation programs and large-scale projects. Through important levers such as innovation, integrated processes, training, communications, and employee support, Levio reviews the business model of its clients, ensuring they reap the benefits. Levio’s foundation and identity were built on strong human values. The primary mission is to be a leading partner in adding business value for clients, capitalizing on experience, know-how and new technologies, through the creativity and mobilization of human assets. With expertise, a collaborative approach.

Product Line Certifications

HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Service Management
  • Suite Certification - ITSM Professional 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada

ServiceNow Resale Territories

  • AMS

    Canada

Partner Locations

  • AMS

    Canada

Headquarters

Quebec, Quebec, Canada

ServiceNow Partner Type

Sales, Services

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.