Levitech Services, LLC

We integrate out-of-the-box ServiceNow customer experience capabilities with the healthcare domain expertise to deliver enterprise solutions.

About Levitech Services, LLC

Levitech provides ServiceNow customer workflow implementation services for healthcare payers and providers. Our team has deep knowledge of healthcare information technology and drives digital transformation across the industry. We are the first ServiceNow partner to leverage the Healthcare and Life Sciences Service Management (HCLS) data model. HCLS Service Management provides critical digital health capabilities, including a patient 360-degree view, consent management, and digital documentation to better address healthcare services. As leaders in the healthcare industry vertical, we deliver on our promise of elevating experiences for patients, providers, and payers by providing customer service management workflows across your enterprise.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
  • Suite Certification - CSM Professional 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

Headquarters

Jacksonville Beach, Florida, United States

ServiceNow Partner Type

Services

Industry

Financial Services, Healthcare and Life sciences, Manufacturing

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.