A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Logicalis, Inc
Logicalis is an international IT solutions and managed services provider with a breadth of knowledge and expertise in communications and collaboration; data center and cloud services; IT & enterprise service management and managed services.
The Logicalis Service Management Practice has developed and implemented service management strategies globally for hundreds of customers including Fortune 500 and Global 500 customers. Key competency centers for Service Management are the US, UK, and Europe.
We provide a greater depth of solution by integrating our Service Management Practice with our other practices such as Cloud, Service Desk, Security, Managed Services, Healthcare and Gov/Ed
Logicalis' only implementation platform is ServiceNow having first implemented it internally to support our own operations centers globally.
Logicalis' proven delivery methodology drives high customer satisfaction scores as demonstrated by the ServiceNow Highest Customer Satisfaction Award for 2016.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
- Certified Implementation Specialist – Field Service Management 1
- Suite Certification - CSM Professional 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 1
- Suite Certification - HR Professional 1
IT Asset Management
- Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
- Certified Implementation Specialist – Discovery 1
- Certified Implementation Specialist – Service Mapping 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 2
- Suite Certification - ITSM Professional 2
Now Platform App Engine
- Certified Implementation Specialist – Service Provider 1
- ServiceNow Certified Application Developer 1
Security Operations
- Certified Implementation Specialist – Security Incident Response 1
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 1
- Certified Implementation Specialist – Project Portfolio Management 1
Country and Region Coverage
ServiceNow Implementation Territories
-
AMS
United States
ServiceNow Resale Territories
-
AMS
United States
ServiceNow Service Provider Territories
-
AMS
United States
Partner Locations
-
AMS
United States
-
EMEA
Ireland
Headquarters
Michigan, Michigan, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Specialist
- Reseller Elite
- Service Provider Elite
Product Line Achievements
- IT Service Management
- Strategic Portfolio Management
Industry
- Education
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Telecom Media Technology
Customer Satisfaction Score
3.83 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)