Logicalis, Inc

Logicalis provides IT & Enterprise Service Management consulting and ServiceNow implementation focused on driving business outcomes.

About Logicalis, Inc

Logicalis is an international IT solutions and managed services provider with a breadth of knowledge and expertise in communications and collaboration; data center and cloud services; IT & enterprise service management and managed services. The Logicalis Service Management Practice has developed and implemented service management strategies globally for hundreds of customers including Fortune 500 and Global 500 customers. Key competency centers for Service Management are the US, UK, and Europe. We provide a greater depth of solution by integrating our Service Management Practice with our other practices such as Cloud, Service Desk, Security, Managed Services, Healthcare and Gov/Ed Logicalis' only implementation platform is ServiceNow having first implemented it internally to support our own operations centers globally. Logicalis' proven delivery methodology drives high customer satisfaction scores as demonstrated by the ServiceNow Highest Customer Satisfaction Award for 2016.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Professional 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
IT Service Management
  • Suite Certification - ITSM Professional 2
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

ServiceNow Service Provider Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

  • EMEA


ServiceNow Assure


Michigan, Michigan, United States

ServiceNow Partner Type

Sales, Service Provider, Services

Product Line Achievements

IT Service Management, Strategic Portfolio Management


Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.