Logistics Management Institute

LMI has served as a trusted government advisor since 1961 and has the expertise and flexibility to handle all your ServiceNow needs.

About Logistics Management Institute

LMI is a consultancy dedicated to improving the business of government, drawing from deep expertise in advanced analytics, digital services, logistics, and management advisory services. Our certified ServiceNow consultants deliver high-quality solutions, specializing in HR, ITSM, ITBM, and customized applications. We are a trusted third party to our customers that span the federal enterprise, including the departments of Defense, Homeland Security (DHS), and Health and Human Services (HHS) as well as the Intelligence Community. Longtime clients include NASA, Centers for Medicare & Medicaid Services (CMS), General Services Administration (GSA), and Postal Service (USPS). LMI holds these contract vehicles: Army (RS3, PMSS3); CMS (MIDS); GSA Schedules (IT-70, EMS, PSS) and HCaTS; HHS (IAAI); LOGS PBA; Navy (SeaPort-NxG); NASA (DATSS BPA, Human Capital PSS); OASIS (Pools 1, 3, 6); OSD (ATSS, TEAMS BPA); USACE (ESS); and USPS (EPS).

Product Line Certifications

IT Operations Management
  • Certified Implementation Specialist – Discovery 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 6

Public Sector Designations

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Mc Lean, Virginia, United States

ServiceNow Partner Type

Public Sector, Sales, Services

Industry

Government

Customer Satisfaction Score

5 out of 5 from Responses

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.