Logistics Management Institute

LMI has served as a trusted government advisor since 1961 and has the expertise and flexibility to handle all your ServiceNow needs.

About Logistics Management Institute

LMI is a consultancy dedicated to improving the business of government, drawing from deep expertise in advanced analytics, digital services, logistics, and management advisory services. Our certified ServiceNow consultants deliver high-quality solutions, specializing in HR, ITSM, ITBM, and customized applications. We are a trusted third party to our customers that span the federal enterprise, including the departments of Defense, Homeland Security (DHS), and Health and Human Services (HHS) as well as the Intelligence Community. Longtime clients include NASA, Centers for Medicare & Medicaid Services (CMS), General Services Administration (GSA), and Postal Service (USPS). LMI holds these contract vehicles: Army (RS3, PMSS3); CMS (MIDS); GSA Schedules (IT-70, EMS, PSS) and HCaTS; HHS (IAAI); LOGS PBA; Navy (SeaPort-NxG); NASA (DATSS BPA, Human Capital PSS); OASIS (Pools 1, 3, 6); OSD (ATSS, TEAMS BPA); USACE (ESS); and USPS (EPS).

Product Line Certifications

IT Operations Management
  • Certified Implementation Specialist – Discovery 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 4

Public Sector Designations

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

ServiceNow Service Provider Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States


Mc Lean, Virginia, United States

ServiceNow Assure

  • Consulting & Implementation Specialist
  • Reseller Specialist
  • Service Provider Specialist
  • Government

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)