Mabel Labs Ltd

Native Network Monitoring for ServiceNow. Available from the ServiceNow Store

About Mabel Labs Ltd

Mabel Labs was founded by industry experts to provide a built in monitoring solution to empower organisations to fully exploit the power of the ServiceNow platform.

Country and Region Coverage

Partner Locations

  • EMEA

    United Kingdom

Headquarters

London, London, United Kingdom

ServiceNow Partner Type

Technology

Industry

Telecom Media Technology

ServiceNow Store

Store Application(s)

Target Company Size

101 to 500

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.