ManTech International Corporation

ManTech provides innovative solutions in Cybersecurity, Big Data, and Enterprise IT to agencies responsible for our nation’s most important missions.

About ManTech International Corporation

ManTech is the trusted partner supporting America’s mission-critical national and homeland security programs. For more than 50 years, we have proudly served the Intelligence Community, the Space Community, the Department of Defense, and federal civilian agencies that include the Departments of State, Homeland Security, Health and Human Services, Veterans Affairs, Justice, and the Federal Bureau of Investigation – and many other agencies through some 900 contracts. We tailor best-in-class technologies to meet their needs in full-spectrum cyber, data collection & analytics and enterprise IT, crafted by world-leading experts in systems and software engineering. For more information on ManTech, please go to www.mantech.com.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 2
HR Service Delivery
  • Suite Certification - HR Professional 1
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 3
  • Certified Implementation Specialist – Event Management 1
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 8
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 4
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1

Public Sector Designations

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Herndon, Virginia, United States

ServiceNow Partner Type

Next Gen Authorized Training, Public Sector, Sales, Service Provider, Services

Industry

Government

Customer Satisfaction Score

5 out of 5 from Responses

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.