A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Mason Advisory Limted
Mason Advisory is an award-winning Digital Transformation Consultancy that offers something a bit different: our clients know they'll get experienced teams using industry leading accelerator blueprints to quickly add value covering all aspects of operations - people, process, tools, data and reporting. This breadth of experience provides balanced, practical insights together with effective organisational change management methods to deliver successful outcomes that last.
Our Service Management Tooling & Automation services include:
- Maturity Assessments / Healthchecks covering all ITIL4/COBIT/ISO Practices
- Optimisation / Transformation Execution
- New Tool Sourcing (requirements to contract award) and Implementations
- Existing Tool ROI Value Realisation ("distressed implementations")
Our client voted awards are underpinned by our ISO-certified management systems, offering clients confidence in the quality and security of our services. No jargon, no agenda, just straight talking
ServiceNow Designations & Awards
Accreditations
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Presales Accreditation2
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Sales Accreditation4
Country and Region Coverage
ServiceNow Implementation Territories
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EMEA
United Kingdom
ServiceNow Resale Territories
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EMEA
United Kingdom
Partner Locations
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EMEA
United Kingdom
Headquarters
Manchester, Manchester, United Kingdom
SERVICENOW PARTNER TYPE
- Consulting & Implementation Specialist
- Reseller Specialist
Product Line Achievements
- Accreditation
Industry
- Education
- Energy and Utilities
- Financial Services
- Healthcare and Life Sciences
- Manufacturing
- Retail and Hospitality
- Service Provider
- Telecom Media Technology
- Transportation and Logistics
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)
Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.