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Mason Advisory

We excel at providing operational excellence solutions from concept to completion. We know what good looks like and will help you get there fast.

About Mason Advisory

Clients come to us because we solve complex business challenges through the intelligent use of IT. We're here to help clients set their strategies and then deliver on those decisions. Mason Advisory is an award-winning Digital, Data and Technology Transformation Consultancy that offers something a bit different from the traditional consultancy model: our clients know they'll get experienced teams where every member can quickly add value to an assignment covering all aspects of operations (people, process, tools/templates/interfaces, data/content and reporting). And because we're independent, you know you can have confidence that our conclusions meet your needs. Organizations of all sizes have trusted our consultants to deliver IT with an impact. No jargon, no agenda, just straight talking.

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    United Kingdom

ServiceNow Resale Territories

  • EMEA

    United Kingdom

Partner Locations

  • EMEA

    United Kingdom

Partner Website
Headquarters

Salford, Salford, United Kingdom

SERVICENOW PARTNER TYPE
  • Consulting & Implementation Specialist
  • Reseller Specialist
Industry
  • Education
  • Energy and Utilities
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
  • Retail and Hospitality
  • Service Provider
  • Telecom Media Technology
  • Transportation and Logistics

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)